What is ServicePlan™?
A ServicePlan™ is a comprehensive service solution tailored to accommodate your specific business needs, production requirements, and vacuum pump installations.
ServicePlan™ provides solutions to a wide range of issues – from simply extending your factory warranty, planning and delivering spare parts on a fixed schedule, to completely covering your vacuum pump service – you choose what you would like to cover.
It aims to improve your operational efficiency, extend machine lifespan, and reduce downtime, allowing you to concentrate on your business while we handle your vacuum pumps.
What are the benefits of a service plan?
Protect your vacuum installation with the right ServicePlan™
Complete four short questions and receive a tailored recommendation from our vacuum service specialists.
Maintaining efficient and reliable production is critical to your operation. The right ServicePlan™ helps minimise unplanned downtime, reduce emergency repairs and prevent costly production interruptions. With a ServicePlan™, you protect your vacuum installation for the long term.
Answer the four questions below and we will recommend the ServicePlan™ best suited to your operational and business requirements.
Each ServicePlan™ is tailored to your installed base and application. If you would like a personalised proposal based on your answers, simply provide your contact details and one of our specialists will follow up. Advice and quotations are provided free of charge and without obligation.
Why do we recommend ServicePlan™ to our customers?
No matter your budget, or your vacuum installation, there is a plan that fits your needs.
- Improved vacuum pump performance
- Financial foresight
- Create a reliable production with regular maintenance
Genuine spare parts: When servicing your vacuum pump, we use genuine spare parts, kits and oils which are specifically designed with the right specification to enhance life, productivity and to support smooth vacuum performance.
Longer pump lifetime: small actions today contribute to a longer overall pump lifetime. Routine maintenance keeps larger, more damaging, breakdowns away.
Financial predictability: Known prices and single purchase orders simplify budgeting and reduce administrative complexity.
More uptime: Regular maintenance minimizes downtime, providing up to 18 additional production pump days per year and significantly boosting operational efficiency.
Reduced unforeseen expenses: ServicePlan™ offers budget stability, saving customers an average of 20% over a 5-year plan.
Protect your investment: ServicePlan™ protects your vacuum pump from unpredictable events, as well as covers the maintenance and repairs for your pump. We design the best plan to meet your pump‘s application requirement and business challenges and help you protect your investments.
Reliability and productivity: we service your pump according to the manufacturer’s recommendations, using genuine parts and oils to guarantee high performance levels, and consistent performance.
Uptime increased: regular maintenance keeps you vacuum pumps in good working condition; maintaining good uptime for your production.
Find the plan that best suits your needs:
We offer many different types of service plans that are customisable to your unique production needs, so you can find the one that best fits your process.
ServicePlanTM Matrix
| ServicePlan™ | Breakdown Warranty | Professional Inspection | Genuine Parts | Maintenance Actions | Planned Overhaul or Exchange | Remote Monitoring |
| Extended Warranty* | • |
•* |
||||
| Parts Care | • |
•* |
||||
| HealthCheck Care | • |
•* |
||||
| HealthCheck PRO Care* | • |
•* |
||||
| Maintenance Care |
|
• |
• |
• |
• |
•* |
| Total Care | • |
• |
• |
• |
• |
•* |
*Extended warranty is available for select pump models.
*HealthCheck PRO™ Care with select pump models.
*Remote monitoring with select pump models.
All-inclusive pump service
This ServicePlan™ includes everything needed to keep your pumps running smoothly and efficiently, from scheduled maintenance to repairs in case of breakdown.
This ServicePlan™ is structured around your individual production situations. Planned maintenance and overhaul keeps your vacuum pumps in good condition, helping to prevent expensive damage, and reducing overall ownership costs. In addition, with vacuum pump breakdown and overhaul coverage, you will not incur any extra costs if your pump needs repair.
Tailored to your needs
The Maintenance Care ServicePlan™ provides reliable vacuum pump services tailored to your specific application and business needs, so your pump performs well and reliably.
Our vacuum specialists will help you improve your uptime and protect your processes. Regular maintenance and overhaul conducted by our vacuum specialists reduces the risk of deterioration, increasing the lifespan of your vacuum pumps.
Vacuum pump maintenance made easy
Parts Care schedules the delivery of oil, kits, and spares to your doorstep. Advanced planning means you receive the essential parts you need, at the right time, to keep your pump running efficiently. You no longer need to plan and place individual orders, saving administrative time and resources.
Edwards original spare parts are made to the latest engineering specifications for reliable operation and protection of your equipment. Original spare parts are tested and specified for your pump, to maintain performance, and safe operation.
Be confident in your vacuum pump’s performance
HealthCheck PRO™ Care uses inspection and vibrational measurement to help you understand the condition of your equipment and find potential issues before they occur.
This ServicePlan™ helps to schedule services according to the pump’s requirements, by providing important information on pump condition, especially after periods of low activity.
Stay informed
The HealthCheck Care ServicePlan™ takes care of your vacuum technology and identifies upcoming needs through regular vacuum pump maintenance checks performed by Edwards service experts.
With a HealthCheck Care ServicePlan™ an Edwards expert will come to your site regularly to check your vacuum pumps and ensure everything is working well. We take care of your pumps so that you can concentrate on your production.
Protect your investment
Extended Warranty is an easy way to keep your new pump running well by extending your factory warranty for up to three years; provided you use Edwards genuine oil and spare parts for the period of the plan.
By using Edwards genuine spare parts and oil, you gain high vacuum performance, and overall enhanced productivity for your vacuum pumps and production.
With ServicePlan™ you also have the option of connecting to Remote Monitoring with GENIUS Instant Insights™. GENIUS makes it easy to check the performance status and service needs of pumps, remotely.
*only applicable to select vacuum pump models
GET HELP
Excellent customer experience is standard with Edwards. Get in contact with one of our vacuum experts.
GET YOUR PUMP SERVICED BY THE EXPERTS
Explore our Services
From expert repairs to smart service plans, genuine parts, remote diagnostics, and even buyback—our all-in-one vacuum care keeps your systems running at their best.
- Get service for your vacuum pump
- Buy vacuum pump oil, spare parts and kits
- Connectivity, monitoring and detection
- Buyback and certified pumps
- Explore calibration, extended warranty and commissioning services
Get service and maintenance for your vacuum pump
Discover our vacuum pump oil, spare parts and kits
Connectivity, monitoring and detection
Get certified pumps and sell your unused equipment
