Your browser is not supported

You are using a browser we do not support any longer. To continue visiting our website, please choose one of the following supported browsers.

Search Edwards Vacuum
edwards service workshop background 2 employees standing with a vacuum pump in the front

What is ServicePlan™?

A ServicePlan™ is a comprehensive service solution tailored to accommodate your specific business needs, production requirements, and vacuum pump installations.

ServicePlan™  provides solutions to a wide range of issues – from simply extending your factory warranty, planning and delivering spare parts on a fixed schedule, to completely covering your vacuum pump service – you choose what you would like to cover.

It aims to improve your operational efficiency, extend machine lifespan, and reduce downtime, allowing you to concentrate on your business while we handle your vacuum pumps.

What are the benefits of a service plan?

Why do we recommend ServicePlan™ to our customers?

No matter your budget, or your vacuum installation, there is a plan that fits your needs.

Genuine spare parts & oil

Genuine spare parts: When servicing your vacuum pump, we use genuine spare parts, kits and oils which are specifically designed with the right specification to enhance life, productivity and to support smooth vacuum performance.

Top performance

Top performance: vacuum pumps need routine service to maintain a high-level of performance. This can be easily planned by having a ServicePlan for a longer period. We provide ease of doing business by making the process easy and reducing administrative efforts.

longer pump lifetime

Longer pump lifetime: small actions today contribute to a longer overall pump lifetime. Routine maintenance keeps larger, more damaging, breakdowns away.

Growing graph with a dollar sign on the left and microscope on the right

Financial predictability: Known prices and single purchase orders simplify budgeting and reduce administrative complexity.

More uptime

More uptime: Regular maintenance minimizes downtime, providing up to 18 additional production pump days per year and significantly boosting operational efficiency.

Reduced Unforeseen expenses

Reduced unforeseen expenses: ServicePlan™ offers budget stability, saving customers an average of 20% over a 5-year plan.

Shield with a tick mark inside

Protect your investment: ServicePlan™ protects your vacuum pump from unpredictable events, as well as covers the maintenance and repairs for your pump. We design the best plan to meet your pump‘s application requirement and business challenges and help you protect your investments.

Reliability and productivity

Reliability and productivity: we service your pump according to the manufacturer’s recommendations, using genuine parts and oils to guarantee high performance levels, and consistent performance.

Clock with a upward arrow

Uptime increased: regular maintenance keeps you vacuum pumps in good working condition; maintaining good uptime for your production.

Find the plan that best suits your needs:

We offer many different types of service plans that are customisable to your unique production needs, so you can find the one that best fits your process.

We offer many different types of service plans that are customizable to your unique production needs, so you can find the one that best fits your process.

All-inclusive pump service

This ServicePlan™ includes everything needed to keep your pumps running smoothly and efficiently, from scheduled maintenance to repairs in case of breakdown.

 

This ServicePlan™ is structured around your individual production situations. Planned maintenance and overhaul keeps your vacuum pumps in good condition, helping to prevent expensive damage, and reducing overall ownership costs. In addition, with vacuum pump breakdown and overhaul coverage, you will not incur any extra costs if your pump needs repair. 

two hands holding  a shield having a tick mark in the middle

Tailored to your needs

The Maintenance Care ServicePlan™ provides reliable vacuum pump services tailored to your specific application and business needs, so your pump performs well and reliably.

Our vacuum specialists will help you improve your uptime and protect your processes. Regular maintenance and overhaul conducted by our vacuum specialists reduces the risk of deterioration, increasing the lifespan of your vacuum pumps.

two hands holding  a shield having a tick mark in the middle

Vacuum pump maintenance made easy

Parts Care schedules the delivery of oil, kits, and spares to your doorstep. Advanced planning means you receive the essential parts you need, at the right time, to keep your pump running efficiently. You no longer need to plan and place individual orders, saving administrative time and resources.

Edwards original spare parts are made to the latest engineering specifications for reliable operation and protection of your equipment. Original spare parts are tested and specified for your pump, to maintain performance, and safe operation.

2 cog wheels

Be confident in your vacuum pump’s performance

HealthCheck PRO™ Care uses inspection and vibrational measurement to help you understand the condition of your equipment and find potential issues before they occur.

This ServicePlan™ helps to schedule services according to the pump’s requirements, by providing important information on pump condition, especially after periods of low activity.

a side view of a hand with a microscope on top of it

Stay informed

The HealthCheck Care ServicePlan™ takes care of your vacuum technology and identifies upcoming needs through regular vacuum pump maintenance checks performed by Edwards service experts. 

With a HealthCheck Care ServicePlan™ an Edwards expert will come to your site regularly to check your vacuum pumps and ensure everything is working well. We take care of your pumps so that you can concentrate on your production.

a hand holding a spanner

Protect your investment

Extended Warranty is an easy way to keep your new pump running well by extending your factory warranty for up to three years; provided you use Edwards genuine oil and spare parts for the period of the plan.

By using Edwards genuine spare parts and oil, you gain high vacuum performance, and overall enhanced productivity for your vacuum pumps and production.

A badge with a tick mark in the centre

With ServicePlan™ you also have the option of connecting to Remote Monitoring with GENIUS Instant Insights™. GENIUS makes it easy to check the performance status and service needs of pumps, remotely.

*only applicable to select vacuum pump models

GENIUS mascot

ServicePlanTM Matrix

ServicePlan™ Breakdown Warranty  Professional Inspection  Genuine Parts Maintenance Actions  Planned Overhaul or Exchange Remote Monitoring
Extended Warranty*

       

•*

Parts Care    

   

•*

HealthCheck Care  

     

•*

HealthCheck PRO Care*  

     

•*

Maintenance Care

 

 

•*

Total Care

•*

*Extended warranty is available for select pump models. 

*HealthCheck PRO™ Care with select pump models.

*Remote monitoring with select pump models.

                       Find the ServicePlan™ that’s right for you.

     We will be happy to go over the best ServicePlan™ options for your specific                          production/application needs.

GET HELP

Excellent customer experience is standard with Edwards. Get in contact with one of our vacuum experts.

✔︎ Valid Invalid number Invalid country code Too short Too long

By submitting this request, Edwards will be able to contact you through the collected information. More information can be found in our privacy policy.
GET YOUR PUMP SERVICED BY THE EXPERTS

Explore our Services

We co-engineer a vacuum solution with you, from system planning to aftermarket service.

Edwards employees standing in corridor smiling