In the fast-paced world of industrial operations, controlling downtime is crucial. Edwards Service Exchange offers a tailored solution to this challenge. When process uptime is critical, prompt and safe service solutions are a must. Our Exchange Service steps in when a planned, convenient maintenance approach is desired.
Exchange Service
We provide you with an identical vacuum pump replacement with an extensive warranty, swiftly getting your production process back on track. Every pump is expertly serviced with OEM genuine parts by professionally trained experts and ready for installation. This allows you to swap one pump for another in a single step. When your exchange pump is installed, you have several days to ship your pump to us.
We keep an extensive stock of our products ready for shipping in different locations worldwide to support our customers' prompt service needs.
We understand that any delay can be costly, and that's why we prioritize your efficiency and convenience. Edwards Service Exchange helps you meet production targets, maintain customer satisfaction, and avoid expensive disruptions, keeping your business running smoothly.
Why is our Exchange Service a benefit to you?
You have full control
The delivery time is pre-arranged, so that you can plan ahead and schedule the service when it’s most convenient for you.
There’s zero risk and zero downtime
Preventatively exchange your due-for-service pumps and you will receive a completely refurbished unit from our stock, with an extensive warranty.
100% fixed-cost
With just one quotation and one purchase order, unforeseen costs are reduced.
Modular Exchange Service
Quick and preventive maintenance for your vacuum pumps: on-site within 1 day
Service your vacuum pumps and get your production up and running again on the same day with our preventive service using Field Exchange Service modules.
Reduce service downtime and lower total cost of ownership
This preventative service is specifically designed to be completed on-site, minimising downtime and reducing your total service cost by avoiding ad-hoc repairs. This planned service solution fits your unique operational needs.
Reduce your service downtime to 1 day
With our same day, planned preventive exchange service your pump won’t be away and out of use for weeks.
Take control and plan your service
Schedule your service to be in line with your facility maintenance activities; driving efficiency and cutting downtime to the bare minimum.
On-site service
Minimise the preparation and administration work needed for off-site service, as well as the wait time for your pumps. With our on-site preventive module exchange your vacuum pumps are up and running the same day.
Lower total cost of ownership
Save up to 25% in direct service costs by preventing higher cost services due to a crashed pump, as well as preventing loss of production time, and the risk of losing pumps due to repetitive breakdowns.
Which vacuum pumps can currently be serviced?
4 Exchange module
EDP80
EDP160
EDP250
EDP400
2 Exchange module
CXS160
CXS250
3 Exchange module
EDS200
EDS300
EDS480
3 Exchange module
EDS200
EDS300
EDS480
Coming Soon in 2025
How does it work?
- Step 1- Contact us: reach out to us using the form below (link) to let us know that you need an exchange unit. Once this request is made, we’ll reach out to you to organize the Exchange.
- Step 2- Delivery: A replacement unit will be shipped directly to you, allowing you to get your production back up and running. We maintain a comprehensive inventory of service exchange products. Every pump has been tested and is ready for immediate installation.
- Step 3- Ship the defective unit: Once you receive the replacement pump, you can ship the defective pump back to us.
- Step 1- Contact Us: we ship the Field Exchange module to you on a pre-agreed date.
- Step 2- Delivery: Our service team will arrange with you the optimal time for the visit of a service technician for a module swap.
It’s as easy as that!
Note: exchanged modules must be shipped back to Edwards within 3 weeks using the same packaging the exchange unit arrived in.
GXS Exchange Module FAQ
What is a GXS Exchange module?
A field exchangeable module solution for due-for-service pumps allows the Field Service team to swap the GXS screw pump and/or the booster pump, depending on the pump service needs, on the same day. This achieves the required pump service, while securing your production uptime.
What is the scope of the module?
The service module is a comprehensive assembly of the pump and/or booster, together with the motor, oil fill, and the heatsink in one package. It is fully tested so that you get the optimal performance you expect.
My pump crashed. Can I still use a Field Exchange module?
The field module is designed for preventive maintenance on due-for-service vacuum pumps. For pumps that have already crashed, a root cause analysis must be conducted first to verify if a module exchange will fix the issue, or if another service solution is needed.
How do I know when my pump needs service?
HealthCheck PROTM
Using HealthCheck PROTM technicians provide you with a comprehensive report on the status of your vacuum pumps, as well as the corresponding service recommendations based on their actual live condition.
Learn more about HealthCheck PROTM
GENIUS Instant InsightsTM
Stay connected to your pump with GENIUS Instant InsightsTM. When you connect your pump to GENIUS, our remote connectivity solutions provide you with actionable insights to help avoid potential failures and plan required services.
Learn more about GENIUS
GET HELP
Excellent customer experience is standard with Edwards. Get in contact with one of our vacuum experts.
Be notified before your pump stops working.
We have many products and services that notify you in advance of system disruptions:
- HealthCheck PROᵀᴹ
- GENIUS Instant Insightsᵀᴹ
- Vacuum pump maintenance and ServicePlanᵀᴹ
HealthCheck PROTM uses vibration measurement to look for deviations in your vacuum pump that could lead to critical failure. It provides you with regular reports to compare results over time and get to know your vacuum pump’s overall performance better.
With the GENIUS Instant InsightsTM portal, you can access your pumps from anywhere at any time. All your pump information is stored safely in the GENIUS Instant Insights™ cloud.
Regular scheduled maintenance can identify potential problems before they occur, and plans can be structured around different levels of care. Managed maintenance also enables cost management and will help you avoid the risk and expense associated with unplanned downtime.
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