A- You can perform minor maintenance on your vacuum pumps, such as oil and filter changes, tip-seal replacement, oil tank cleaning, gauge tube changes, and oil cartridge and bearing replacement.

Our field service technicians can perform Certain types of maintenance on-site (modular service etc.)

However, this does not apply to all our pump types. If your pump is in a very contaminated environment, has already broken down, or requires major service, it is recommended that you contact your service representative.

For a complete guide on our repair options, visit our repair page

A- This will vary depending on the vacuum pump and its application, but there are certain measures you can take to help keep your pump’s service on track and keep your pump performing well:

• Use ServicePlan^TM to schedule service needs.
• Use Genius Instant Insights ^TM to stay on top of required service and performance.
• Connect to HealthCheck PRO ^TM to learn about pump health and reliability. 

Specific service interval recommendations can be found in the instruction manual for your pump.

A- Cleaning instructions are mentioned in the pump instruction manual.
For more information on pump cleaning, visit our vacuum pump service webpage or reach out to your service representative.

A- The tools and equipment required for each service can be found in the vacuum pump manual that you would have received with your vacuum pump.

Our high-quality spare parts and comprehensive vacuum pump service kits can be easily found on our webshop

Click here to go to the webshop

A- These are the diagnostic steps we recommend you take. Reach out to our service specialists if you need more support to get your pump up and running again.

1. Check the power supply
   Make sure all equipment is plugged in and check for blown fuses or tripped circuit brakers.
2. Inspect all connections
   Make sure all hoses and fittings are securely connected. Look for leaks or broken tubing.
3.  Inspect the oil level
   Replace or top up the oil in your vacuum pump if it appears dirty or of a low level.
4. Clean or replace filters
5. Inspect, clean or replace the inlet and exhaust filters.
6. Check for blockages or signs of overheating. Especially if your pump stopped working suddenly while in operation. Remove blockages, clean debris or heavy dust before starting your pump.
7. Consult the manual. The instruction manual specifies troubleshooting steps you can try out.
8. Contact technical support. We are available to help out with advice or (on-site) repair service.

A- However sturdy our vacuum pumps are built, they can be damaged by situations such as:

1.  Contamination. From dirty vacuum pump oil to ingested particles, wear and tear can damage your pump and cause it to fail.
2.  Inadequate maintenance. Regular maintenance, including oil and filter changes, keeps your pump in optimal condition. Overdue repairs of smaller issues can lead to major problems.
3.  Improper usage. Always use your pump for what it has been designed. If you need a heavy-duty vacuum pump, then make sure you choose a technology suitable for your application.
4.  Running dry. Operating the pump without sufficient lubrication can cause severe damage.
5.  Electrical issues. Electrical surges can damage the motor and electronic components.
6. Mechanical stress. Don’t overload your pump: subjecting the pump to loads beyond its capacity can strain and damage it. Also, excessive vibration can loosen components and lead to mechanical failures.
7.  Chemical exposure. Exposure to corrosive chemicals or unsuitable fluids can damage seals, gaskets, and other components.
8.  Improper installation. Correct alignment during installation can cause wear, inefficiency, vibrations and mechanical issues.
9. A blocked water-cooling system, and/or poor water quality can also lead to the pump overheating.

Regular maintenance and proper usage according to the instruction manual are essential to prevent damage and ensure the longevity of your vacuum pump.

A- Proper maintenance is key for keeping your vacuum pump running well with good performance.

1. Regularly inspect your pump, check visually for signs of wear, damage or leaks and listen for unusual noises.
2. Proper oil maintenance. Regularly top up or replace the oil. Make sure you use vacuum pump oil of good quality and comply with the pump’s instruction manual.
3. Replace components in due time. Regularly replace parts that are subject to wear, such as vanes, seals, and bearings.

We recommend always consulting the instruction manual for the right service intervals and equipment. Of course, we are available for help and advice. Our service technicians can perform regular as well as emergency maintenance on-site or in our own workshops.

Consider a service plan for complete peace of mind and convenience. 
Check out our ServicePlan^TM

A- Pump failure can be caused by many different reasons. A few of the more common reasons for failure are:

1. Improper maintenance, or not scheduling the correct maintenance intervals to replace and service the necessary parts.
2. Choosing the wrong vacuum pump for your specific application.
3. Contamination, such as: gas with liquids or solid particles.

For service and repair solutions visit our website or contact your service representative.

A- Five vacuum pump maintenance tips to optimize productivity:

1. Inspect the surrounding environment. Vacuum pumps require the right conditions to operate at their best. 
2. Conduct a visual pump inspection. 
3. Perform prescribed pump maintenance. Jan: Perform prescribed maintenance.
4. Perform leak testing. 
5. Create some leeway in your process.