CORPORATE NEWS
Edwards Vacuum launches comprehensive service plans for semiconductor industry
Edwards, the leading supplier of vacuum and abatement services and solutions to the global semiconductor industry, has unveiled the latest advancements to their Semiconductor Intelligent Services offering. A range of plans meticulously designed to provide a broader range of capabilities to meet the diverse needs of our customers.
These plans are available in both Core and Advanced tiers, aim to enhance operational efficiency, reduce downtime, and support sustainable production processes.
Core Service Plans
The Core Service Plans are subscription-based, offering flexible options to suit various operational models and facility sizes. Customers can choose from three levels of service:
- Care: This plan focuses on providing genuine OEM spare parts for routine maintenance, ensuring continuity and reliability.
- Maintain: Combining parts and labor, this plan covers preventative and routine maintenance activities, performed either on-site or at Edwards' Service Technology Centres.
- Perform: In addition to the benefits of the Maintain plan, Perform includes specific machine or component upgrades, ideal for facilities facing performance challenges.
Advanced Service Plans
For those seeking more sophisticated support, Edwards offers Advanced Service Plans that leverage smart manufacturing technology and predictive maintenance. These plans are designed to minimize the risk of unplanned downtime and align maintenance schedules with production goals:
- Predict: Utilizing data analytics, this plan forecasts potential faults and schedules maintenance proactively, reducing the risk of unexpected failures.
- Commit: This plan provides a guaranteed performance outcome, backed by a tailor-made risk management strategy.
- Utilise: Offering a pay-per-usage model, this plan includes condition-based maintenance and ensures committed vacuum availability, allowing customers to focus on core production activities.
Edwards' service plans are tailored to help semiconductor manufacturers achieve their productivity and sustainability goals, providing peace of mind with expert support and predictable budgeting.
These new service plans are a key component of Edwards' Intelligent Service. By combining these innovative service plans with our intelligent solutions, we provide semiconductor manufacturers with unparalleled support, ensuring higher uptime and efficiency.
Learn more about Edwards Service Plans
