Why choose our repair and rebuild services?
Edwards vacuum pumps are built for reliability and steady performance. If you conduct regular maintenance to your pump, it should last you a lifetime. Still, sometimes you run into troubles and then our service technicians help you to get up and running as soon as possible. From troubleshooting from afar, to on-site repair and service, our technicians know exactly what your pump needs.
In-house trained
technicians
Nobody knows your pump better
than our service technicians,
who were trained in the factory
where your pump was built.
Genuine spare
parts and oil
Genuine spare parts, oil and
consumables ensure reliable
operation and extend the lifetime
of your product.
1 year warranty on repaired and refurbished equipment
We prioritize quality in every repair and
rebuild process.
From replacing worn-out parts to
fine-tuning intricate mechanisms,
we ensure that your vacuum
pump operates as new.
Timely turnaround
Minimise downtime with our
prompt services. We strive
for quick turnarounds
without compromising on quality.
Repair options for your vacuum pump
Our equipment is built for easy repair and we provide resources to self-service your pump. Contact your service representative if you need more advice or a troubleshooting guide.
Our technicians know your pump the best and have a wide experience with all its possible applications. Our field service technicians can come on-site for interventions on equipment and bring genuine spare parts, consumables and all the required tools.
Highly sensitive and complex technology like turbomolecular pumps are best handled in our own service centres. Our service centres can handle every service requirement and refurbishment, regardless the condition of your pump. Our laboratory is also fully equipped to calibrate and certify vacuum measurement instruments in accordance with recognised global standards.
Our exchange and rental options to minimize downtime of your production. We can help you to decide when and how to ship your pump.
To head off costly repairs, we recommend our Vacuum Health-Check. Especially after long periods of inactivity your vacuum pump deserves a check-up. Our engineers will help you to monitor and maintain your vacuum system, anticipating potential problems and helping to maximise your uptime.
When uptime is critical, Edwards Exchange Service is the solution, providing a rapid vacuum pump replacement service for your vacuum equipment. Get a completely refurbished unit from our stock with a 12-month full warranty.
An exchange pump can keep your production up while your vacuum system undergoes regular maintenance, and it can be your stand-by solution in case of emergencies.
Our vacuum pump rebuild service delivers the closest thing to a new pump you can get, managed by the technical experts who understand every inch of your equipment. You will get the performance of a new pump, without the initial investment costs.
Our vacuum pump repair process
- Incoming inspection
- Disassembly
- Decontamination
- Cleaning
- Component Inspection
- Replacement of parts
- Reassembly
- Painting
- Safety testing
- Performance validation
- Expertise report
Finance options to get your pump repaired
Fixed price service
The fastest way to get your pump up and running again is our fixed price service. We will restore your pump to new specification for a pre-determined price, all interventions and parts are covered. Fixed price service is suitable for your service interventions and ensures everything is aligned upfront; including planning certainty without delays. If you would like to transfer planning and responsibility for maximized reliability, we recommend choosing a service plan that covers every repair and service need you may have.
Get a quote for your pump’s repair
For time uncritical repairs, we can also thoroughly analyse your pump before providing you with a quote for the planned repair. Our service technicians will help you to plan the required repair to keep your downtime as minimal as possible.
Total care with a ServicePlanᵀᴹ
The most cost-effective way to get immediate repair and back-up for your vacuum system, is a Service plan. Every service plan is specifically tailored to your vacuum system, service schedule and production requirements. Read more about our ServicePlanᵀᴹ .
If you can’t afford your production process to falter, then our service plans give you total peace of mind. Contact us for a made-to-measure proposal.
GET YOUR PUMP SERVICED BY THE EXPERTS
Explore our Services
From expert repairs to smart service plans, genuine parts, remote diagnostics, and even buyback—our all-in-one vacuum care keeps your systems running at their best.
- Get service for your vacuum pump
- Buy vacuum pump oil, spare parts and kits
- Connectivity, monitoring and detection
- Buyback and certified pumps
- Explore calibration, extended warranty and commissioning services
Get service and maintenance for your vacuum pump
Discover our vacuum pump oil, spare parts and kits
Connectivity, monitoring and detection
Get certified pumps and sell your unused equipment
FAQs
Common questions about vacuum pump repair
Explore the answers to some of the most popular questions other customers have had. Didn’t find your question in the list? Then just reach out to the local expert in your region by filling out the form below.
Repair, rebuild or exchange which service does my vacuum pump need?
Choosing the right service depends on the condition of your pump, your process requirements and how quickly you need to be operational again.
If you need... |
Consider... |
Support with a specific fault or performance issue |
Vacuum pump repair |
Restored performance after extensive wear or contamination |
Vacuum pump rebuild or overhaul |
A fast replacement to protect uptime |
Vacuum pump exchange service |
Planned reliability and reduced maintenance effort |
ServicePlan™ or Vacuum Health-Check |
Get in touch with us to identify the right solution for your business.
How do I know if my vacuum pump needs a rebuild rather than a minor repair?
A repair usually addresses a specific fault or worn component, while a rebuild is a more comprehensive service that restores critical internal parts and verifies the pump’s performance. Edwards can assess your pump’s condition and recommend the most suitable option. Get in touch with us.
Can Edwards help reduce unplanned vacuum pump downtime?
Yes. In addition to repair and rebuild services, Edwards offers preventive maintenance, HealthCheck PRO™, exchange services, remote monitoring solutions, and ServicePlan™ programs designed to help identify potential issues early and reduce the risk of unexpected downtime.
Get in touch with us to identify the right preventive maintenance plan for you.
Can I get advice before sending my vacuum pump for repair?
Yes. Edwards service specialists can review symptoms, discuss service options, and help determine whether an on-site repair, workshop repair, exchange service, or another solution is the best fit for your application and operational requirements.
Get in touch with us to find the right solution that fits your business.
Can I get a repair quote before the vacuum pump repair begins?
Yes. Edwards provide a repair assessment and quotation before any work is carried out. Once your vacuum pump has been inspected, our service specialists will review the findings and recommend the most appropriate repair, rebuild, or replacement solution based on the pump's condition and your operational requirements.
Speak to your local service expert and request for your service quote today.
Can Edwards help if I'm not sure what is wrong with my vacuum pump?
Yes. If you're experiencing reduced performance, unusual noise, vibration, overheating, or other operating issues, Edwards service specialists can help diagnose the problem and recommend the most suitable service solution. Early assessment can help prevent further damage and unplanned downtime.
Get in touch with us to get the required service support.
What should I do if my vacuum pump has been exposed to process residues or hazardous materials?
If your vacuum pump has been exposed to hazardous substances, process residues, or contamination, please inform Edwards before arranging service. This allows our service team to prepare appropriate handling procedures and use the safest and most effective repair solution. Providing accurate information about the pump's operating environment can help speed up the service process and support safe handling.
Are genuine spare parts important during vacuum pump repair?
Yes. Genuine Edwards spare parts, oils and consumables are designed for Edwards pumps and help protect performance, compatibility and long-term reliability. They are also available online through the Edwards MyVacuum shop, where you can explore spare parts, oils, kits and accessories for your vacuum pump.
If you are unsure which part is right for your pump or need further support, please contact us and our service team will help you.
GET HELP
Excellent customer experience is standard with Edwards. Get in contact with one of our vacuum experts.
