Through our global network of Service Technology Centers and Field Service Engineers we bring you critical support to keep your Fab running efficiently no matter what.
We understand that unexpected or unplanned downtime is extremely costly for our customers. In the event of an expected down event or system failure, our global network of service engineers is available to provide emergency repairs or equipment replacement and get your operations up and running again as quickly as possible.
Each customer is unique and our team of technical, applications, and product experts are available at any time to optimise customer operations and process improvements, and resolve any technical issue that may occur to your equipment. Whether you are setting up a new Fab, ramping up production or making changes to an existing process, our applications team can ensure that your vacuum and abatement system is optimised for productivity, environmental and cost control goals.
We have invested in local technical and applications expertise in many countries, so that issues can be resolved quickly and with the best possible result. When more complex issues occur, our technical escalation process ensures access to factory and product development experts.
Our global network of Field Service teams is trained to the highest level in our product technology and operational safety.
We only use Edwards genuine spare parts in repair and follow factory-derived procedures and product testing. Our field service teams can assist with a variety of tasks, such as the installation and commissioning of products, planned repairs, troubleshooting and technical escalations. You can also rely on them for monitoring and performance optimisation and decommissioning of legacy products. Our customers operate their facilities non-stop troughout the year, and our teams are available to help them around the clock.
Our Field Service teams aim to provide comprehensive support for customers, to ensure peace of mind while enhancing customer productivity, environmental sustainability, and cost control.