Technical Support Engineer

1. Diagnose and resolve product technical issues reported within customer and internal situations - escalating problems where necessary to more experienced staff, including communicating as necessary outside the team.

2. Provide support to Customers, Product Companies, Customer Centres, suppliers and Business Units to improve performance or resolve technical, quality or safety issues. Identify and escalate issues discovered on products which may require adjusting and/or modifying to existing designs to the relevant departments.

3. Plan and control personal work to ensure technical issues are resolved to time and budget, and support the detailed planning of activities as required to achieve the required results.

4. Document all work to standards, producing documentation on novel systems and test reports as necessary and publishing them on internal systems so that they can be retrieved by other interested parties when required and published outside of Vacuum Solutions if required.

5. Carry out testing in house and on site according to requirements with regards to resolving problems as they arise. Document and provide intended test data results to relevant departments.

Skills / Knowledge / Experience

• Education level 

Degree in mechatronics engineering and electrical engineering and the automatization specialtyor relevant subject.

• Relevant Previous experience (minimum years of experience to competently carry out the role, not total year of experience)

3 years in mechatronics engineering and electrical engineering and the automatization / manufacturing environment with exposure to product development and/or product support activities.

Previous experience of vacuum beneficial but not essential.

Allocated work performed to time and quality standards, without supervision.

Visits customers/suppliers and completes own work or delivers straightforward presentations under supervision.

• Knowledge areas/Skills (minimum level of knowledge to fullfil the role’s responsibilities)

English required.

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Option 1: On-Site
Beijing

 Talent Acquisition Team: Summer Danfeng Hu

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