Service Manager

The Service Manager is responsible for:

• To provide a single responsibility and accountability for all activities within a service center.
• To manage all activities of Operations, including planning and scheduling, quality, customer satisfaction and personnel.
• To manage the Operations areas to meet or exceed established budgetary targets while ensuring adherence to all applicable company policies and procedures.
• To ensure the area for which the Cell Manager is responsible operates to all the known and future requirements of ISO 9001, ISRS, Edwards site licensing and all local, national, federal and/or company standards of Safety and environmental loss.

Main Responsibilities

•    Directs and manages 5 to 10 technicians
•    DIRECTLY SUPERVISES: Team Leaders, Cell Leader/Site Safety Officer, Cell Planner(s), Cell Supervisor, Manufacturing Engineer(s)
•    MAINTAINS CONSISTENT INTERFACE WITH: Sales Personnel, Q.A. Personnel, Product Development/Marketing, Stores Supervisor, Marketing Personnel
•    Ensures labor standards are maintained without excess cost or degradation in Quality

•    Successful development and execution of production plans meeting the goals of the business.
•    Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
•    Creates and ensure compliance with department specific safety procedures, rules, and objectives.  Incorporates employees’ safety-related responsibilities into their job descriptions and evaluates performance against their objectives
•    Directly responsible for the achievement of production goals such as turn times, on time delivery, job cost standards and agreed operational budgets.
•    Make recommendations on direct and indirect labor requirements and capital expenditure.
•    Participates in the budget planning process to meet the business objectives.
•    Ensures that appropriate Personal Protective Equipment is acquired for operations performed within the Department and conducts regular checks to ensure it is maintained in serviceable condition.
•    Respectfully takes direction from IVS Director
•    Other duties as assigned
• Authorized to work in the U.S.

•    Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.

•    Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location. 

•    Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals. 

•    Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process. 

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.  

For more information about Edwards visit our website: www.edwardsvacuum.com

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.