Whether you are looking for immediate help and advice, trying to solve a problem, or require a long-term service partner; the performance of your business is our priority. At Edwards, Convenience, Quality and Value are at the heart of everything we do.
From managed maintenance solutions, tailored to your precise needs to the fast provision of vital parts and oil, our flexible approach ensures that your Edwards vacuum systems continues to perform to your demands, each and every day.
And we are never far away. Operating around the world, you can expect a responsive service delivered by our team.
Are you looking for a service plan tailored to your precise operation? Our Managed Maintenance approach will optimise service events around your critical needs to reduce your total cost of ownership and increase productivity.
Click the button below and learn more about our ServicePlans.
International presence
We have service experts in every
corner of the world, trained in our
own facilities by product experts.
Our global distribution network
ensures fast delivery of parts and
we have Service Technology Centres
dotted around the globe in case your
pump can’t be serviced on-site.
Certified quality
Our service experts will always use genuine parts, oil and tools to service your vacuum pump. Using certified Edwards spares and fluids guarantees your pump’s health and reliable operation.
Maximised uptime
Our service offer is varied and
flexible so you can always pick and
choose the level of support you and your production require.
From only parts being delivered
periodically to full-care ServicePlans:
we have what it takes to keep your production up and running.
Cared for by the experts
Get your pump serviced by the experts that built it. Our service technicians are trained to know your pump inside out, whether your machine has been in operation for decades, or is equipped with the newest technology.
Use the oil finder below to advise you on the correct oil as this can improve your vacuum performance, help with high operating temperatures without oil degradation, so extending intervals between oil changes.
Read the answers to some of the most popular questions other customers have had. Didn’t find your question in the list? Then just reach out to the local expert by filling out the form below.
Edwards has service experts all over the globe. Leave us your question by completing the contact form and your local Edwards service representative will be in touch as soon as possible. Do you prefer to give us a call right now? Then find your nearest Edwards service provider on the contact page.
We have workshops in all countries we’re represented in. For the most intricate interventions to your vacuum pump or system, we have large Service Technology Centres (STCs) dotted around the world.
To discover which STC is closest to you, fill out the contact form or contact your nearest service representative for support.
Depending on your pump technology and your application, we can carry out routine service at your premises. We will always give you a call to discuss the situation beforehand and then our service engineer visits equipped with the right spare parts, consumables, and tools.
Would you like to learn more? Fill out the contact form or contact your nearest service representative for support.
With the use of genuine parts, lubricants and following the recommended maintenance schedule, our vacuum pumps are designed to last far beyond the depreciation period.
In case of an unexpected breakdown, we will assist you with a proposal that fits your needs to get the pump repaired. Depending on the age of the pump, the extent of the damage and the cost of repair, we’ll help you to decide whether repairing is an option, or whether you’re better off buying a newer technology.
Would you like a consultation? Fill out the contact form or contact your local service representative for advice.
You can order all Edwards vacuum pump oils, lubricants and greases directly from our webshop. Not sure which oil is right for your vacuum pump? Then use our oil finder to find out, you can search on part number or product name and the search result will take you to the shop.
If you’re not comfortable buying online, then please contact us through the contact form, or call us or mail us and we’ll be in touch.
You’ll also find Edwards vacuum pump oil being sold on various websites, but always watch out for counterfeit products. These can seriously damage the performance and health of your vacuum pump. We recommend always using original Edwards oil suitable for your pump’s technology.
Do you have further questions? Fill out the contact form or contact your local service representative for advice.
You can order service and repair kits directly from our webshop. These kits contain all the materials and consumables your specific pump requires for its regular maintenance. All spare parts, fittings and oils are also available separately, just contact your local service representative for advice.
Be careful when buying spare parts from other online sources. In some cases, counterfeit products are sold under the Edwards brand name. These can cause serious damage to your installation.
Do you need further support? Fill out the contact form or contact your local service representative for advice.
Are you looking for your nearest Edwards service representative? Then fill out the contact form or find our details on the contact page.
If your vacuum pump is faltering, you can follow these steps to check its health:
Would you like help from us to check your pump? Then contact us and ask for “Health Check Pro” and we’ll assess your full installation.
The answer to that question is: Edwards GENIUS Instant Insights TM. This software platform allows you to remotely monitor and check the performance and health of your vacuum pump.
GENIUS offers these insights, among others:
Learn more about GENIUS Instant Insights.
Do you have further questions? Fill out the contact form or contact your nearest service representative for support.
Yes, we can offer rental service on a range of products. Send us a request or contact your local service representative and we’ll discuss the possibilities and provide you with a quote.
