Field Service Engineer Leader (TEL)

Edwards is proud to lead the vacuum and abatement industry. Committed to safe and sustainable innovation, our Field and Onsite Service teams work alongside our customers, to install, commission, maintain and troubleshoot our Products, enabling technology for everyone across the planet. Your extensive knowledge will be applied to help support service management with operational activities as well as generating commercial leads within the sub fab. For example, upgrade opportunities. You will act as a technical advisor to key account team and help support client meetings as the Edwards technical ambassador as and when required. The role will be expected to follow 50% field service technical activities and 50% focused on supporting the leadership team with key accounts activities.

The most important characteristic of our Field/Onsite Engineer 3s is the ability to role model and apply deep domain and technical expertise, to successfully lead and deliver our most complex operational tasks and commitments. The FSE (3) role recognise how our work contributes to individual, team and organisational success. You able to provide the highest levels of field service support, including installation, commissioning, maintenance and troubleshooting of Edwards products, with key areas of focus being on safety and quality whilst ensuring strong levels of customer satisfaction.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.