Remove maintenance burdens and facilitate sustainability targets in your vacuum installation.
Edwards Consultancy Services delivers tangible results in improving production uptime and reducing total cost of ownership.
- The approach: Every installation has unique requirements that come from the process where the vacuum equipment is running at. That’s why we start Consultancy Services with a thorough assessment about your vacuum needs.
- Enabling informed decisions: Every month, tailored reports with recommendations based on the real operating profile of your vacuum installation are delivered.
- From data to decisions – GENIUS Instant Insights™
- Proactive approach and service that works for you
- Sustainability – critical for your business, and for the planet
Data is powerful, but only if it leads to action. Edwards leverages Consultancy Services to transform raw data into clear, actionable steps.
- Continuous monitoring: Your pumps are watched 24/7, so issues are spotted before they escalate.
- Insights from vacuum experts: Our engineers analyse trends and anomalies, then translate findings into recommendations that are tailored to your specific vacuum needs.
- Convenience: Receive insights via GENIUS Portal, e-mail, or Whatsapp.
Why wait for problems? Edwards Consultancy is built on anticipation, not reaction.
- Matching service scheduling: Maintenance is planned around your production, not the other way around.
- Condition-based service: Move beyond calendar-based routines to interventions that match real equipment health.
Sustainability isn’t a buzzword, it’s a measurable outcome. Consultancy Services help you to achieve your CO₂ reduction targets.
- Energy optimisation: We establish your baseline and guide you to up to 20% savings.
- CO₂ reduction: Efficient operation means lower emissions and compliance with local regulations.
- Waste minimisation: Predictive care extends equipment life and reduces the need for frequent spare part and oil changes.
Results That Matter
With Edwards Consultancy Services, you can expect:
- Fewer surprises: Downtime is minimised, and maintenance is predictable.
- Lower costs: Up to 30% savings through smarter service and fewer emergency repairs.
- Sustainability progress: Track and achieve your energy and emissions goals.
Service Packages: Choose your level of support
EXPERT INSIGHTS
Receive instant alerts and expert advice to help you address potential issues before they develop.
HealthCheck PRO™ CONNECT
Get monthly reliability reports, ongoing vibrational monitoring, and customised maintenance scheduling to keep your equipment running smoothly.
OPTIMISE
Assistance in lowering energy consumption and CO2, with recommendations tailored to the operational characteristics of your vacuum system.
Partnering with Edwards Consultancy Services means you benefit from fewer unexpected disruptions, more predictable maintenance, and tangible cost savings, potentially up to 30% through optimised service and reduced emergency repairs. You will also make measurable progress towards your sustainability targets, keeping energy usage and emissions in check. Take the next step and begin your Edwards journey today.
FAQs
Common questions about service at Edwards
Read the answers to some of the most popular questions other customers have had. Didn’t find your question in the list? Then just reach out to the local expert by filling out the form above.
What is the difference between Consultancy Services and GENIUS remote connectivity?
GENIUS remote connectivity serves as the foundation for enabling Consultancy Services. It provides full transparency into the status of your vacuum equipment, including service updates, event notifications, performance trends, and more.
When Consultancy Services are added, you go beyond simple monitoring. Our team of experienced vacuum engineers analyzes the specific operating profile of your equipment within its process and applies advanced data intelligence models to the insights provided by GENIUS. This enables us to deliver tailored recommendations designed to help you achieve critical objectives such as maximising uptime, optimising maintenance planning, controlling costs, and meeting sustainability targets.
Additionally, equipment covered by Consultancy Services is regularly screened through continuous health assessments. This proactive approach allows us to predict potential issues and define actions to prevent unexpected downtime, ensuring your operations run smoothly.
What if I already have a ServicePlan™ ? Do I need Consultancy Services?
Consultancy Services are the perfect complement to a ServicePlan™. By bundling them together, you gain convenience and simplify internal administrative tasks such as managing multiple service agreements and handling separate budget requests.
Can I include Consultancy Services in my ServicePlan™ ?
To include Consultancy Services in your existing ServicePlan™ agreement please contact your Edwards service sales representative.
Why should I need Consultancy Services if my vacuum installation is already connected to GENIUS Instant Insights™?
With Consultancy Services, you go beyond remote monitoring. Our team of experienced vacuum engineers analyzes the specific operating profile of your equipment within its process and applies advanced data intelligence models to the insights provided by GENIUS. This enables us to deliver tailored recommendations designed to help you achieve critical objectives such as maximising uptime, optimising maintenance planning, controlling costs, and meeting sustainability targets.
How do I know which Consultancy Service best fits my needs?
The best next step is to contact your Edwards service sales representative. They will review your expectations and requirements with you and guide you toward the Consultancy Service solution that best meets your needs.
Can I sign up for more than one level of Consultancy Service?
You can sign up for different levels of Consultancy Services, but the options depend on your equipment type and your specific goals. Discussing your needs with your Edwards service sales representative will help you identify the solution that best meets your requirements.
GET HELP
Excellent customer experience is standard with Edwards. Get in contact with one of our vacuum experts.
GET YOUR PUMP SERVICED BY THE EXPERTS
Explore our Services
From expert repairs to smart service plans, genuine parts, remote diagnostics, and even buyback—our all-in-one vacuum care keeps your systems running at their best.
- Get service for your vacuum pump
- Buy vacuum pump oil, spare parts and kits
- Connectivity, monitoring and detection
- Buyback and certified pumps
- Explore calibration, extended warranty and commissioning services
